We at Revmaxx LLC (“RevMaxx,” “we,” “us,” or “our”) value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website located at https://www.revmaxx.co (the “Website”), our proprietary AI-powered medical scribe platform (the “Platform”), available as a web application and/or mobile application, and when you otherwise interact with us.

1. Description of Users and Acceptance of Terms

This Privacy Policy applies to:

  • Visitors – individuals who browse our Website.

  • Customers – healthcare organizations and providers who subscribe to our Platform.

  • Authorized Users – employees, contractors, and staff of Customers who are authorized to use the Platform.

By visiting our Website, Visitors agree to this Privacy Policy and our Website Terms of Use.
By accessing and/or using the Platform, Customers and Authorized Users agree to this Privacy Policy and the Platform Terms of Use.

2. Information We Collect and Receive

In the course of operating our Website, Platform, and services, we may collect or receive the following categories of information:

2.1 Contact Information

When you contact us, request a demo, or subscribe to updates, we may collect your name, email, phone number, organization, role/title, and other details. This information is used to respond to your inquiries and provide relevant updates.

2.2 Account Information

Customers and Authorized Users will be required to create an account, which involves providing an email address, password, and possibly role-specific identifiers.

2.3 Billing Information

If you purchase a subscription, payment information such as credit card details or bank account information may be collected and processed by our third-party payment processor. RevMaxx does not store or process payment information directly.

2.4 Patient Data / “Your Data”

Healthcare providers using the Platform may input or record patient-related information, including protected health information (PHI). RevMaxx will treat all PHI in compliance with HIPAA and applicable healthcare privacy laws. We act as a Business Associate to our healthcare Customers, and only use PHI as permitted under Business Associate Agreements.

2.5 Information from Support/Chat Interactions

When using our support channels (e.g., live chat, email, help desk), we may collect information you provide to resolve your request. We may retain transcripts for training, quality, and compliance purposes.

2.6 Automatically Collected Information

We may use cookies, log files, analytics tools, and session replay technologies to gather data such as:

  • Device information (IP address, operating system, browser type).

  • Usage data (features accessed, time spent, error reports).

  • Interaction patterns (navigation, clicks, scrolls).

This helps us improve Platform performance, personalize user experiences, and maintain system security.

2.7 Third-Party Analytics & Advertising

We may use analytics services (such as Google Analytics, Hotjar, and Meta Pixel) to analyze usage and improve functionality. These services may use cookies and other tracking technologies. You may opt out through your browser or device settings.

3. How We Use Information

We use collected information to:

  • Provide and improve our Website and Platform.

  • Generate medical documentation (SOAP notes, ICD-10/CPT coding, RAF scoring, etc.).

  • Ensure compliance with HIPAA and healthcare regulations.

  • Process account creation, authentication, and billing.

  • Respond to inquiries and provide customer support.

  • Monitor, analyze, and enhance Platform performance.

  • Protect against unauthorized access, fraud, or malicious activity.

  • Fulfill legal obligations and respond to lawful requests.

We may share limited, non-identifiable, or aggregated data with partners and affiliates for research, analytics, or lawful purposes.

4. Data Protection and HIPAA Compliance

RevMaxx employs administrative, physical, and technical safeguards to protect your information, including encryption, secure data storage, access controls, and monitoring.

  • We comply with HIPAA and other applicable privacy and security regulations.

  • All PHI is stored and transmitted using secure, HIPAA-compliant infrastructure.

  • Access to PHI is strictly controlled and logged.

5. External Sites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those sites.

6. Children’s Privacy

Our services are intended for healthcare professionals. We do not knowingly collect information from individuals under 18 through the Website. Patient data input into the Platform is managed by healthcare providers, and RevMaxx processes such data under HIPAA obligations.

7. International Users

Our Website and Platform are operated in the United States. If you are accessing our services from outside the U.S., you consent to the transfer, processing, and storage of your information in the U.S.

8. Do Not Track

Currently, we do not respond to “Do Not Track” browser signals.

9. California and Nevada Residents

  • California Residents: You may request information about data sharing practices under California Civil Code Section 1798.83 by contacting us.

  • Nevada Residents: You may opt out of the sale of personal data by contacting us at hello@revmaxx.co. (Note: RevMaxx does not currently sell personal information.)

10. Changes to This Policy

This Privacy Policy is effective as of the date stated below. RevMaxx may update it from time to time. Updates will be posted on our Website. Continued use of our services constitutes acceptance of changes.

11. Contact Us

If you have any questions about this Privacy Policy, HIPAA compliance, or data protection practices, you may contact us:

RevMaxx LLC
Tampa, Florida, USA
📧 Email: hello@revmaxx.co
🌐 Website: www.revmaxx.co